I will help you analyze customer reviews and find their sentiment to improve strategic decision making

Why Hire Me?

I specialize in extracting deep insights from customer reviews using advanced sentiment analysis techniques. My goal is to help you understand not just what your customers say, but what they mean—transforming feedback into clear, strategic action points.

Key Strengths:

• Experience with NLP tools and sentiment models across industries

• Structured reports with category-wise feedback trends and actionable summaries

• Ability to identify hidden drivers of satisfaction or frustration

• Adaptable to various data sources including eCommerce, apps, and social platforms

• Ethical data handling and secure project execution

What I Need to Start Your Work

To begin your customer sentiment analysis project, I will need:

• Source of Reviews

  • Where the reviews are collected from (e.g., Amazon, app store, feedback forms)

  • Raw data file in a structured format (CSV, Excel, JSON, etc.)

• Objectives of Analysis

  • What do you want to learn: customer happiness, product flaws, service gaps, etc.

  • Any feature-specific or category-specific focus (e.g., delivery time, product quality)

• Volume and Format of Data

  • Approximate number of reviews

  • Format and whether the reviews are already cleaned or preprocessed

• Reporting Needs

  • Metrics you expect: overall sentiment score, most frequent terms, etc.

  • Visual preferences (charts, dashboards, keyword clouds)

• Timeline and Communication

  • Final deadline and preferred update frequency

  • Preferred communication mode (email, WhatsApp, call)

• Other Specifications

  • Any specific tools or methods to be used

  • Any prior analysis already done that needs to be extended or revised